Mystery Shopping

The Right Group has extensive experience in designing and managing customised mystery shopper programs across an array of industry sectors.

  • Discover opportunities to grow your business
  • Benchmark your performance internally and against competitors
  • Identify training needs
  • Identify outstanding staff performance and areas to improve
  • National field-team
  • Latest technology used
  • Actionable reporting
  • First rate quality fieldwork management systems

Mystery shopping

We can undertake:

  • Price check programs
  • Competitor intelligence reviews
  • Merchandising audits
  • Customer satisfaction audits
  • Customer service audits